Home › Meetings › Community, Culture, Arts and Sport Committee — 2023-06-08
Community, Culture, Arts and Sport Committee — 2023-06-08
2. Customer Charter and Revised Customer Service Policy
Resolution: Moved by Councillor Andrew Fechner:
2. Customer Charter and Revised Customer Service Policy
This is a report seeking approval to update the existing “Customer Service Policy” and note the Customer Charter managed by Libraries and Customer Service Branch within the Community, Cultural and Economic Development Department.
Recommendation
A. That the revised “Customer Service Policy” as detailed in Attachment 3 be adopted.
B. That the Ipswich City Council Customer Charter detailed in Attachment 4 be noted.
Councillor Andrew Fechner proposed that the report be referred for consideration at the Council Ordinary Meeting of 22 June 2023.
RECOMMENDATION
Moved by Councillor Andrew Fechner:
Seconded by Councillor Marnie Doyle:
That the report be referred for consideration at the Council Ordinary Meeting of 22 June 2023.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
Ireland
Doyle
The motion was put and carried.
Mentions: Ipswich
3. Ipswich City Council Indigenous Accord Milestone Report March 2023
Resolution: Moved by Councillor Andrew Fechner:
3. Ipswich City Council Indigenous Accord Milestone Report March 2023
This is a report concerning the Indigenous Accord 2020-2025 (Accord).
The Accord forms the basis for a shared journey between Indigenous and Non-Indigenous peoples in Ipswich. It contains targeted and specific activities and sets the agenda for cooperation, collaboration and partnership between Ipswich City Council and the Aboriginal and Torres Strait Islander communities.
This report provides an update on the Accord milestones achieved in the period
1 October 2022 through 31 March 2023.
RECOMMENDATION
Moved by Councillor Andrew Fechner:
Seconded by Councillor Kate Kunzelmann:
That the Indigenous Accord 2020 – 2025 Milestone Report – March 2023 be received and the contents noted.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
Ireland
Doyle
The motion was put and carried.
Mentions: Ipswich
3.1 New Item (Committees) - Matters on Notice
3.1. Matters on Notice – ipswich city council indigenous accord
Mayor Teresa Harding and Councillors Marnie Doyle and Kate Kunzelmann requested an update in relation to various matters outlined in the Indigenous Accord 2020-2025 Progress Report.
That the Chief Executive Officer provide an update to the Community, Culture, Arts and Sport Committee on the following matters in relation to the Indigenous Accord 2020-2025 Progress Report:
· 1.4.1 - Indigenous Soldiers Memorial and Queens Park Healing and Remembrance Place – an update on community engagement, in particular for the recognised Native Title Party applicants and broader Indigenous community and how communication is being targeted so that it reaches the people that have a significant emotional connection.
· 3.1.1, 3.1.2 and 3.2.2 – as these matters are reported as delayed what is occurring in the meantime to address this. Provide an update on the retention strategy and the work that has been carried out including examples of where council has made good progress.
· 3.3.1 – provide detail on the progress in relation to work experience and internship.
Mentions: Remembrance Place · Ipswich
4. Community Development Strategy Milestone Report - July 2022 to June 2023
Resolution: Moved by Councillor Kate Kunzelmann:
4. Community Development Strategy Milestone Report - July 2022 to June 2023
This is a report concerning the Community Development Strategy 2021 – 2026.
Ipswich City Council plays a key role in leading a contemporary approach to Community Development. The Community Development Strategy is a strategic and aspirational document designed to outline and guide the work of the Community Development section from 2021 - 2026. It aligns with Council’s strategic priority of ‘Safe, Inclusive and Creative’ with a focus on strengthening community resilience and building on community strengths to help shape the future of Ipswich.
This report provides an update on the Community Development Strategy activities and outcomes achieved in the July 2022 to June 2023 period.
RECOMMENDATION
Moved by Councillor Kate Kunzelmann:
Seconded by Councillor Marnie Doyle:
That the Community Development Strategy Milestone Report – July 2022 to June 2023 be received and the contents noted.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
Ireland
Doyle
The motion was put and carried.
notices of motion
Nil
MATTERS ARISING
Councillor Sheila Ireland raised the matter of internships at Council for future discussion.
PROCEDURAL MOTIONS AND FORMAL MATTERS
The meeting commenced at 10.41 am.
The meeting closed at 11.23 am.
Mentions: Ipswich
Source: Ipswich City Council meeting minutes (CC BY 4.0).