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Community, Culture, Arts and Sport Committee — 2021-05-13
2. Notice of Motion Response - Customer Service
Resolution: Moved by Councillor Kate Kunzelmann:
2. Notice of Motion Response - Customer Service
This is a report concerning the Notice of Motion – Customer Service that was moved at the Community, Culture, Arts and Sport Committee Meeting of
25 March 2021, stating:
A. That Council take immediate action to ensure that customers have visibility over the progress, status and request that has been submitted utilising the existing ‘My Ipswich’ service.
B. That a report be provided to a future Community, Culture, Arts and Sport Committee meeting not later than May, 2021 on how Council is currently performing against adopted standards, what steps have been taken to rectify the above issues that can be taken to improve the service and transparency of operations Council provides to the community.
Council has undertaken an initial review to identify opportunities for improvement. A number of short and medium term actions are underway to address the issues raised in the Notice of Motion, and are outlined in this report. A more comprehensive body of work is required to deliver holistic improvements to customer experiences and drive a customer centric culture including a Customer Experience Strategy which is currently in development.
RECOMMENDATION
Moved by Councillor Kate Kunzelmann:
Seconded by Deputy Mayor Nicole Jonic:
That this report providing details of actions and progress relating to items requested in the Notice of Motion – Customer Service, be received and the contents noted.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
The motion was put and carried.
Mentions: Ipswich
3. Ipswich Community Groups Governance Program
Resolution: Moved by Councillor Andrew Fechner:
3. Ipswich Community Groups Governance Program
This is a report concerning a proposal to design a comprehensive program to help build and support the governance skillset of community groups and clubs within the city.
As the closest of the three levels of government to the community, Ipswich City Council (Council) plays a significant role in supporting community groups through its Community Development function.
Not for profit community groups play a vital role, each with varied levels of experience in community group governance. This program will be aimed at supporting and preparing the most experienced committee group representative to the newly appointed with the governance skills and resources required to continue to achieve the great outcomes across our city.
RECOMMENDATION
Moved by Councillor Andrew Fechner:
Seconded by Councillor Kate Kunzelmann:
That the Ipswich Community Groups Governance Program be noted by Council.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
The motion was put and carried.
Mentions: Ipswich
4. Event Sponsorship - 2021 Winternationals
Resolution: Moved by Deputy Mayor Nicole Jonic:
4. Event Sponsorship - 2021 Winternationals
This is a report concerning an event sponsorship application by Willowbank Raceway for financial support of the Winternationals drag racing event in June 2021.
The application is for $35,000 ex GST.
RECOMMENDATION
Moved by Deputy Mayor Nicole Jonic:
Seconded by Councillor Kate Kunzelmann:
That Willowbank Raceway receive $35,000 ex GST financial support for the Winternationals 2021.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
The motion was put and carried.
Mentions: Willowbank
5. Event Sponsorship - 2021 Australian Supercross Championship
Resolution: Moved by Councillor Andrew Fechner:
5. Event Sponsorship - 2021 Australian Supercross Championship
This is a report concerning a potential event attraction opportunity for Ipswich to host round one of the 2021 Australian Supercross Championship at the North Ipswich Reserve in October 2021.
In partnership with Tourism and Events Queensland (TEQ), the event would be positioned as a lead-in event to the World Nitro Games to be held in Brisbane the following weekend
RECOMMENDATION
Moved by Councillor Andrew Fechner:
Seconded by Deputy Mayor Nicole Jonic:
That Council support hosting round one of the 2021 Australian Supercross Championship and the following event sponsorship commitment should Tourism and Event Queensland co-funding be secured:
A. $50,000 cash sponsorship
B. Waiving of North Ipswich Reserve venue hire
C. Support of the event through Council’s marketing channels.
AFFIRMATIVE NEGATIVE
Councillors: Councillors:
Fechner Nil
Kunzelmann
Harding
Madsen
Jonic
The motion was put and carried.
NOTICES OF MOTION
Nil
MATTERS ARISING
Nil
PROCEDURAL MOTIONS AND FORMAL MATTERS
The meeting commenced at 9.59 am.
The meeting closed at 10.49 am.
Mentions: Ipswich · North Ipswich
Source: Ipswich City Council meeting minutes (CC BY 4.0).